Manners MATTER

Manners: (Wikipedia)

Manners are the unenforced standards of conduct which demonstrate that a person is proper, caring, non-grouchy, polite, and refined. They are like laws in that they codify or set a standard for human behavior, but they are unlike laws in that there is no formal system for punishing transgressions, the main informal “punishment” being social disapproval.

Ever wonder what happened to “Manners”?  We hear a lot about proper etiquette but what about good old fashioned manners?

The other day my son said to me, “mom I held the door open for an old lady at the mall and she smiled, winked at me and then held the next door open for ME and said my turn!”  He was so shocked by her response yet I think she was shocked that someone under the age of 60 still knew how to treat someone.  In an era of technology I think many people no longer interact with others on a personal “look you in the eye” way anymore.  Our kids live through their “thumbs” and many of us rely on social media to stay connected.

I have a project for all of you.  TALK to someone you don’t know today.  When you go to the store and the cashier is wearing a name badge, tell “Sally” to have a nice day.  Recognize people.  Hold the door open for a stranger, smile, say hello.  Use PLEASE and THANK YOU as often as possible. When you treat others with respect and cordially it becomes contagious and you make other people feel good!

Here’s one for all my ground transportation buddies:

Do you have any idea how your chauffeurs drive?  Do they use their blinkers?  Merge correctly in a rotary?  Know how to manage a 4 way stop?  Let others merge in front of them?  Speed though yellow/red lights? I think you would all be very surprised if you followed one of your chauffeurs for the day.

Make this part of your chauffeur training.  MANNERS.  People notice good manners much more than bad now because we are all conditioned to expect the worst behaviors.  Make your company stand out by the way your employees treat your clients AND the general public.  It’s great PR!